CUSTOMER SUPPORT INFORMATION

Sale Office, Warehouse and Factory Locations:

East Coast  (Headquarter)
Curtain Call
210-07 Horace Harding Expressway
Oakland Gardens,NY 11364 USA
[email protected]

West Coast (Branch Office)
San Carlos, CA 94070
[email protected]

Canada (Branch Office)
Markham, Ontario, Canada
[email protected]

Oversea  (Branch Office)
Chung Hing Industrial Mansions
No.25-27 Tai Yau Street
San Po Kong, Kowloon, Hong Kong
[email protected]

Factory
Shanghai, China
[email protected]

Warranty Information

Curtain Call guarantees all products manufactured in our facility to be free from defectives due to workmanship or materials.We are so confident about our quality and dependability that we guarantee our Curtain Track with 5 years warranty. The Motor, Green Belt inside the Track, Remote Control and Power Adapter with 3 years warranty.This guarantee does not apply to parts which fail due to abuse, accident, theft, alterations, weather issue (such as lightning, rain, etc.), physical damage, and improper use or installation.

For claims covered by the guarantee, Curtain Call will replace or repair any product found to be defective as a result of faulty workmanship or materials.

Shipping charges, trip charges and labor costs for measuring and installation and/or removal of old or current products are excluded.

For warranty replacements, please ship your defective product(s) together with a copy of your original receipt and an RMA# to:

Curtain Call
210-07 Horace Harding Expressway
Oakland Gardens NY 11364
RMA#:_________________

To obtain RMA# please send email request to [email protected] or to speak to a live support representative, please call:
• (718)-312-0739